SMS Saves our customers money, every day.


Since 1981, SMS has delivered superior Independent Maintenance Services for many computer manufacturers like IBM, HP, HP Classic Digital systems, Sun Microsystems, Dell, and Cisco Systems. In addition, we support a wide variety of storage products made by EMC, Hitachi, and a variety of Hitachi branded storage.

  • SMS has many reference clients in vertical industries including, but not limited to, Healthcare, Retail, Higher Education, and Financial Services.
  • SMS Service Centers are strategically located throughout the United States, in order to give you responsive, nationwide, and local coverage.
  • SMS engineers and consultants are W2 employees, "system smart," and manufacturer trained. They combine hardware and software skills to troubleshoot problems quickly and maximize uptime.

Maintenance Support Services

SMS employs local engineers, stocks local spares, and has a Service Center near you. Economical support plans are designed to meet your needs. Service call windows can vary from 7x24x365 2-hour response to Monday-Friday, 8a.m. to 5 p.m. next-day coverage. You determine what each system and/or location needs.

Our entire business model is designed around cost savings in the data center. SMS offers three additional services that are used as building blocks for every solution we offer.

Technical Services

Our Field Engineers deliver a number of services such as systems support, equipment installation/de-installation, and IOS backup. Engineering services are core infrastructure services and are typically short in duration.

Professional Services

Our Professional Services consultants offer you skills that are rarely available in-house. These skills are highly specialized and demand high proficiency, however they may not be needed on a day-to-day basis.  We can monitor your systems and network environment to provide you with recommendations on resolving performance or design issues; we can assist you with SAN design and implementations; and we can take full responsibility for all aspects of your data center consolidation needs, including major relocations.

Multi-Vendor Support Services

Using our own singlePoint™ application system, SMS provides you visibility and access for asset management, contract management, and incident reporting across your entire inventory, regardless of the OEM supported and who delivers the support.

Storage Products Supported now to learn more about how SMS can help you reduce your IT maintenance costs.