Asset Tracking with
singlePoint™
IT asset decommissioning is a huge problem that plague IT operations managers.
The problem is aggravated by security,
data security, recycling restrictions and the seeming endless
environmental concerns.
These problems have been addressed by SMS in the form of a secure web based, portal application. SinglePoint™ is
a customer centered application that addresses most of the
issues associated with an asset's life-cycle like:
| Physically. |
Where is the asset? Is it in receiving?
Has it been deployed? Has it been decommissioned? |
| Technically. |
When was the firmware last upgraded? What
is the current patch level? Does the software require tuning? |
| Supportability. |
Who maintains the asset? When did it last
fail? How long did it take to restore service? |
| Support Personnel. |
Who is responsible for the asset? How can they be reached? How can they be reached after hours? |
| Engineering. |
Are special documents required for
device support? Network design documents? |
| Decommission. |
Has the device been erased? Where
is the certificate of erasure? Where is the
certificate of destruction? |
| Recycling. |
Has the device been erased and returned to me for re-deployment? Where is the asset? |
|
|
The singlePoint™ application extends beyond SMS service and includes OEM support as well.
SinglePoint™ delivers functionality unrivaled in the industry.
- SinglePoint delivers automatic electronic notifications of warranty, service contract, lease contract expirations or renewals, by device or by group.
- SinglePoint maintains electronic attachment of configuration documents, patch status, IOS status, environmental disposal certificates, or even support notes by asset or contract.
- SinglePoint contains multi-vendor service contract, monitoring, audit status, and serial number status.
- SinglePoint enables activity board views of current status of
the entire environment and includes SMS opened tickets, newly added items, and
expiration notification.
- SinglePoint enables the creation of non-critical incidents online.
- SinglePoint delivers numerous graphs and reports, including SLA
score card and asset failure analysis.
- All SMS maintained assets are pre-loaded into singlePoint™ and synchronized daily with internal contract systems.
- SinglePoint delivers the ability to track assets and contracts that are
not under SMS support, using our
maintenance management offering.
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SinglePoint was developed specifically for today's data center.
SinglePoint™ serves as your single point of contact for asset management, tracking, and support control.
