Local Government | Florida | Dell, HP | Responsive Support | ''SMS has never missed an SLA. Your support team knowledge exceeded my team's expectations. You host regular account reviews to ensure services aren't slipping.'' | CSP |
Manufacturing | Pennsylvania | Sun, Dell, HP | Local Availability | ''It's been a pleasure to work with the SMS team and feeling reassured that they are available to assist whenever we need them.'' | WLC |
Pharmaceutical Manufacturing | New Jersey | EMC | Service Quality | ''The service we experience is outstanding.'' | WRL |
Retail | Arkansas | HP | Service Quality | ''I have received specific compliments for SMS from multiple team members.You are being recognized by us for doing outstanding work.'' | WMS |
Hospital | Michigan | | Response Time | ''It was just so refreshing to work with someone so customer service orientated and positive even after finding out it was our error and he had a 3 hour trip ahead of him.'' | SMM |
Publishing | Illinois | HP | Service Quality | ''He really saved the day for me on my server. He was phenomenal!'' | FW |
IT Services | Texas | HP | Equipment Moves | ''I sincerely appreciate your efforts in getting the equipment ready and shipped ahead of schedule and on such a short notice. All the effort, long days and nights, excellent team work and, most importantly, can do attitude in achieving/exceeding expectations.'' | KH |
Financial Services | New Jersey | Dell | Server Replacement | ''Thanks for the great effort you guys did yesterday to get us that spare server.'' | CIG |
Media | Ohio | Sun, HP | Cost Savings | ''Thanks goes to you for saving us money and delivering exceptional service!!'' | DNI |
Aerospace | Florida | Dell PowerEdge | Exceptional Customer Service | ''He is a credit to your company, and we very much appreciate the excellent support he provided.'' | LMM |
Motion Pictures | California | HP | Flexibility | ''I would like to thank you for your great support when we lost a server at our data center after the power hit and UPS issue that occurred. You came in with a great can do attitude and were well prepared and adapted and improvised to get the server back on-line in short order.'' | PPC |
Financial Services | Massachusetts | HP Alphaserver | Service Quality | ''SMS is a group of professionals. Always a pleasure to work with.'' | PFS |
Internet Retail | New York | IBM, Cisco | Service Quality | ''You did your homework on the issue and remediation options. You came in with all the parts necessary. You worked quickly and was verypatient. You were sensitive to our needs and customer impact. You did not leave until the server was fully operational. On behalf of our Company, I thank you.'' | OEF |
Higher Education | California | Dell | Quick Diagnosis and Repair | ''SMS did an excellent job of diagnosing and fixing the issue, as well as providing updates as they occurred.'' | CSU |
Legal | Missouri | Dell, HP | Exceed Expectations | ''I really appreciated them going above and beyond what was expected of them. Thanks to their assistance, we were able to get these servers back online under the SLA.'' | LRF |
