If you are looking for comprehensive, independent maintenance support for the IT products found in your data center, then SMS has a multi-vendor support solution for you.
The service levels can be customized to your specifications.
Customized Service Levels Supported Across the Data Center
Our customized per-server approach means that you only pay for the levels of support you actually require for the equipment supported. Acting as your Service Integrator, SMS will be the single point of contact for all your maintenance needs, regardless of whether that maintenance is from SMS or from the Manufacturer. This reduces finger pointing and simplifies service contract management.
singlePoint™ of Contact for the multi-vendor Data Center
SMS has proven expertise supporting complex heterogeneous multi-vendor data centers. SMS increases efficiencies by consolidating manufacturers across multiple hardware types and operating systems. In addition, we offer comprehensive reporting and analysis that identifies trends and provides actionable recommendations to lower your IT support costs over time.