- Are you tired of service denials from the OEM because of warranty mix-ups?
- Have you ever been denied service because of transposed or mistaken serial numbers?
- Have you been outraged when you called your OEM for service and were asked for your credit card number before service will be rendered?
If you answered yes to any of these questions, you need to consider SMS as your maintenance provider.
With SMS, your service needs come first. You will never be denied service for:
- Missing device serial numbers.
- Transposed device serial numbers.
- Adds or other changes to your infrastructure that were overlooked.
Our focus is to get you back up and running and worry about the paperwork later.
Site Audits and Sparing
We start the transition process to SMS service by registering your serial numbers, IOS versions, firmware versions, and general equipment configurations in our secure web portal: singlePoint™. The local SMS field engineering team conducts a detailed site audit, updates the equipment information in your singlePoint™ customer file, and orders the spare parts needed to properly support your environment.
All required spare parts are tested and staged at your local SMS Service Center, not some remote centralized depot.
We know that continuous change in the data center is inevitable. Systems, storage, and network devices move all the time. It is easy to forget to add equipment to your existing SMS maintenance contract. If an incident should arise, SMS will service your equipment if we have the spares and do not invalidate any other contract using Fix-IT-First™. We will add the device to your SMS contract, and then adjust your monthly billing accordingly (some restrictions apply).