Systems Maintenance Services

WHO WE ARE

For 28 years SMS has been delivering exceptional service to companies, large and small, who have had a simple goal: reduce the cost of systems maintenance and improve the level of service. With locations, inventory and staff across the US, SMS ensures that we can provide service levels to meet your service level requirements for an array of systems and models. MORE >

What We Do

Why Choose Us

Locations

As you evaluate service provider’s service coverage, we encourage you to look deep. The market is filled with companies that purport to have more locations and great coverage. With SMS, you can be secure in the knowledge that we define a "service location" as a site with fully tested and working spares, and our own Field Service Professionals. SMS has an unequaled reach with 38 warehouse locations with the inventory you need, when you need it, staffed with highly trained SMS professionals. MORE >

Service Maintenance Integrator

SMS pioneered the concept and has built itself into one of the industries only true Service Maintenance Integrators. SMS understands that maintenance is more than a contract for hardware support. We believe that maintenance is only a part of an ecosystem of service necessary to ensure that your systems and software are running at their best and backed by a suite of capabilities to keep them running at their optimum. This suite of capabilities ensures that you will never see finger pointing between vendors claiming it’s the other guy’s issue; it also is there if you need assistance with a simple move within the data center or across the globe; it means that you will be in capable hands with SMS engineers. MORE >

singlePoint™

As the name implies, singlePoint™ provides our customers with a singlePoint™ of control for all details related to their relationship with SMS. Whether it is contract data, service history, new requests, or asset data, singlePoint™ is always there, always available. singlePoint™ is a web based portal that today not only provides you with a comprehensive view of the details related to your status with SMS, but also the ability to interact on-line by placing and scheduling service requests, entering and tracking assets and service contracts which may not even be under support with SMS. This tool helps you ensure that you know where your maintenance dollars are going and when they are due for renewal. MORE >

What we Promise

At the heart of our business is our desire to help you protect your production environment. SMS customers have the peace of mind that when an issue occurs, we will Fix-It-First™. When systems fail you do not need to be told that the machine was overlooked and does not have service coverage. SMS Customers know that they will never be denied service for missing serial numbers, or any other oversight. Once you place a call for service, a technician will promptly be dispatched with a trusted and tested part. If the device is not in our database, or was inadvertently overlooked, we always Fix-IT-First™, and then correct the billing and administrative details when your users are back up and running. We also understand your expectations with respect problem ownership, with SMS you won’t see the finger pointing when you have an issue, we will stay with you until the problem is resolved. MORE >