All IT departments have operational strengths and gaps, so we developed an adaptive suite of IT service and support solutions designed to meet the unique requirements of your continually evolving IT infrastructure.

Our approach allows IT leaders to strategically leverage our complimentary set of data center centric solutions. By reinforcing your strengths and closing your gaps, our goal is to help organizations drive ITIL compliance by increasing budget efficiency, streamlining operational workflows and processes, providing greater control over management of IT assets and service contracts and boosting overall productivity.

No other IT solutions provider directly focuses on operational efficiencies and expense reductions for its clients' IT hardware, software, and networks like SMS.

Our services portfolio includes:

• Hardware maintenance
• Network support
• Relocation services
• IT asset management
• IT asset disposition
• Hardware sales
• Software support

In 1981, SMS started out providing businesses with responsive, low-cost IT hardware break/fix services that enabled our clients to cut ties to OEMs that sought only to trap their clients in a never ending cycle of new hardware purchases.

Today, we are much more than an IT service and support company.

• We insure
• We mitigate risk
• We shield budgets
• We reduce workloads
• We optimize workflows
• We invent solutions and provide options when no others exist

We don't consider IT service and support as merely keeping your IT up and running, but rather a means to help your business thrive.

We have invested a great deal of time and effort into building a global support structure that ensures the same dependability and high quality of service for every client regardless of their location or service requirements.

All SMS operational processes are globally standardized and seamless while also designed to be locally flexible and accommodating. This approach ensures our solutions will fit the unique requirements of your data centers as well as your branch offices.

Global support components:

• Central Engineering
• Call Center
• Logistics
• Support & information systems

Local support components:

• Management
• Field Engineering
• Parts sparing
• Support & information systems access

We know the importance of having the right tools for the job. We also know that the tools required for proper ITAM can be very expensive, time consuming to implement, and a burden to manage. And even after all is said and done, your ITAM solution can still lack the features required by your business, only causing additional headaches as you implement customizations and create exceptions for important business processes.

The good news is, every SMS client is provided with the right tools for the job of ITAM, for free. And, to ease the burden of ITAM even further, all of your IT asset and service contract information is populated into our system for you. You don't have to do anything.

From day one, the added value you receive from SMS begins to provide a return, without any investment.